General Conditions of Sale, Delivery and Returns

 

fromMenorca.com is the online store, open 24 hours a day, every day of the year, where you can buy all original products and Artisans of Minorca from the quietness of your home or office, and the comfort that you are delivered to the address you specify.

Here we detail the general conditions governing the purchase of products through fromMenorca.com. In this sense, the use of this website signifies your agreement to these terms.

 

REGISTRY

To purchase at the online store fromMenorca.com is required the registration. The data will be stored so the future purchases will be faster. To do this you must click on “Your Account”. You can also register for the recording process of the first order.

In case you forget the password must be pressed again on the “Your Account”, select "Forgot your password?", write the e-mail with which the record was made and click on the “Continue”; immediately you will receive an email with the password in the specified account.

The customer declares under its responsibility and certifies that the information provided in the record are true, and that all requirements are met for the purchase alcohol products or any other, depending on what is provided in the legislation of their country of residence.

 

SWIVEL DRESSER AND PRODUCT SHOWCASE

In the Home page of the store offers a selection of recommended products, both in our Swivel Dresser and in the Showcase from Highlights. From this Showcase, the Products can be added directly to the Cart. Clicking on the images or the "View" button you accesses directly the Product tab.

 

LOCATION OF PRODUCTS

To locate the desired products you can browse the category tree located in the left column. Clicking on the Category or Subcategory, will open a page that lists all the products assigned to it. Here you can click on the image, on the name of the description or in the View" button to open the Product tab.

Also be performed this using the search tool located in the upper, right of the logo.

 

LOCATION OF PRODUCTS BY BRAND/MANUFACTURER

Another possibility for the identification of products is access to the product list ordered by Brands. For this you can click on the label Our Brands", which appears above the carousel of logos of the lower band swivel. This opens a page that relate all our manufacturers and brands. By clicking on the logo or on the name can access the Product List of the Brand or Manufacturer. Also it provides a link that allows more information on it.

Alternatively, in the same lower revolving band, on the homepage, you can click on the logo or the name of brand or manufacturer, when it appears on the carousel.

 

PRODUCT SHEET

In the Product tab you can find all the information about it, the dimensions and details of packaging, select its attributes where appropriate -eg sizes, colors, etc-, and add the product to Cart. Also, offer proposals about products that combines or similar products.

On this page you can share this product in Social Networks and add a comments.

 

PRICES

All prices shown in store online fromMenorca.com include VAT.

For sales to territories with differentiated taxation should send an email via our contact form specifying the content of the order and the destination location.

These prices do NOT include any possible costs at destination such as processing and customs clearance, import, excise duties over alcohol or other products with special charges, which will always be charged to the customer.

 

DELIVERY AND BILLING ADDRESSES

If you have not previously indicated, in the purchase process it will require the information of the customer data, with its delivery and billing addresses. It is highly desirable to provide a contact number telefon in case you need to specify the moment of delivery.

In case you need Invoice will be essential to provide tax identification number (VAT number, or to Spain NIF / DNI / NIE)

 

DELIVERY TERMS

Because they are handicraftsman products, and its special characteristics, the delivery times quoted are estimates.

In case is required an additional fixed time for the product elaboration, this data will be reported in the product sheet.

When, for reasons of product processing, is required a time greater than estimated, will contact the Customer to request your acceptance.

In case of withdrawal of the purchase,will proceed to return and no cost the total amount of the order or the partial amount corresponding to product that the customer makes such a withdrawal.

 

DELIVERY MODES

In the final phase of the order will provide an opportunity to select the operator by which delivery is made​​, reporting the estimated time and cost in each case.

The amount of cost of carriage will vary depending on the location of the destination and weight of shipment.

It is very important to check the package status at the time of receipt, and to note any defect in the carrier's waybill.

Some products, for its perishable nature, require that the delivery is made by the operator with the least transit time. These cases are reported in the sheet of the affected products.

 

MEANS OF PAYMENT

The online store fromMenorca.com accepts as payment means the credit and debit cards: VISA, MASTERCARD and VISA ELECTRON. Payments made with these cards are charged in real time. Also accept payments through Paypal.

 

PAYMENT SECURITY

The information transmitted in the payment process is done in SSL encrypted form, so that the purchasing process is secure. For safety, the store online fromMenorca.com never has access to confidential information on the means of payment. Because they not are stored, the bank details for each user is requested for each new order.

 

RETURN POLICY

We will not accept returns of food products, cosmetics, luxury and all those who are delivered sealed or vacuum packed. Will be accepted returns on textile and footwear due to changes in size, or manufacturing defect, being replaced by another of the same model. In the decorative craft products, returns will be accepted for manufacturing defects or damage in carriage.

The request to return must be done in the first 3 days after delivery of the product by email using our contact form. It should reflect the number of order / waybill and the reason given for the return, can attach an image of the product concerned.

The response commitment by fromMenorca.com is 48 h, when will communicate the decision on the application and return procedure.